FAQs

HOW LONG HAS ONESAFE BEEN OPERATING?

Established in 2004 as partnership then a company from 1 Jan 2005.

 

IS YOUR WORK COVERED BY WARRANTY?

Our general electrical workmanship has a 12-month warranty. Parts are covered by the manufacturer’s warranty and repair/replacement is made at the manufacturers discretion.

 

DO YOU CARRY OUT ALL ELECTRICAL WORK?

Our team of electricians is experienced in all areas of general electrical work-repairs, breakdowns, maintenance, new installations & wiring. Just some of the services include ceiling fan installation, safety switches, lighting, power points, switchboard work, mains supply and upgrades, new premise wiring, appliance testing and tagging. Our customers appreciate our test & tag service with minor repairs being carried out on-site, or the ‘drop off service’.  Our sister company Electrical Sensations specializes in solar power systems for both home and business and commercial energy efficiency projects.

 

TO SAVE ON COSTS, SHOULD I BUY THE PARTS AND ONESAFE TO INSTALL THEM?

OneSafe can install owner supplied fittings, and in some cases, we prefer the customer to purchase their own fittings.  Ceiling fans and decorative light fittings are the main items that we recommend the customer buy.  If there is a particular style or colour that you require we suggest you purchase it yourself so you can be sure it is what you want.  Any fittings we supply will generally be basic, standard fittings that we are confident are of high quality.  It is important to understand that any fitting that is not supplied by OneSafe can not be warranted by OneSafe. It is important to also note when buying light fittings, it to ensure that they are Australian Standards approved.  Not all fittings are approved, no matter where they are purchased from or what their price was.

 

DO YOU HIRE SUBCONTRACTORS OR ARE YOUR ELECTRICIANS EMPLOYED BY THE COMPANY?

Any electrician we send out to your home or business will be a direct employee of OneSafe. We do not use sub-contractors. We pride ourselves on being a local family company, and we will not sub-contract the work to the lowest bidder and risk compromising the quality of the workmanship.

 

WHAT IS TEST AND TAGGING?

Testing and tagging an appliance is a safety check that’s required by Workplace Health and Safety Australian Standards, for businesses. To minimise the risk of electric shock, appliances need to be inspected, electrically tested, and then tagged at regular intervals (that are determined by your industry).

 

CAN I DO THE SMALL ELECTRICAL JOBS IN MY HOUSE MYSELF?

Home owners can change a bulb, change a battery in a smoke alarm or fix a tripped breaker. HOWEVER, DIY electrical work can be very dangerous! Anything beyond a simple bulb/battery change-over, we strongly recommend calling an electrician to diagnose and repair your electrical issue.  Otherwise, you risk personal injury, electrical fire, or even death.

 

WHY DOES MY BREAKER KEEP TRIPPING?

A constantly tripping circuit breaker can be caused by an overloaded electrical circuit (which is caused by too many electrical appliances plugged in on the one circuit) or by a faulty appliance. Call OneSafe today to have a qualified electrician to check your switchboard and wiring and determine the cause of the nuisance tripping.

 

WHAT IS THE DIFFERENCE BETWEEN A FUSE, A CIRCUIT BREAKER AND A SAFETY SWITCH?

A fuse is old technology, used to protect against overload on your circuits. A circuit breaker is the modern equivalent of a fuse, it’s easier to use and replace than a fuse. A safety switch, also known as a residual current device (RCD) detects when there is an imbalance in the circuit, which could lead to electrocution. A fuse and a circuit breaker will protect the building, but a safety switch will protect people – the most important assets in any premises. Our preference is to install RCBOs which are combination safety switch and circuit breakers in the one unit. The RCBO offers the best protection for your premises and yourself.

 

HOW DOES A SAFETY SWITCH PROTECT PEOPLE FROM ELECTRIC SHOCK?

A safety switch, also known as a residual current device (RCD), monitors the flow of electricity within a circuit and can cut the electricity supply within fractions of a second upon detection of a fault. If the inflow of electricity in a circuit exceeds the outflow, the safety switch will automatically cut the electricity supply.

 

I HAVE BEEN TOLD THAT MY WIRING ISN’T EARTHED – WHAT DOES THIS MEAN AND WHY IS IT DANGEROUS?

Appropriate earthing of wires is very important. If the wires are not earthed or the earth is not in tact, and an appliance faults, then it can become live.  Live wires cause electrocution.  If you are unsure if your home wiring is earthed, call OneSafe to book in for a comprehensive check.

 

MY HOUSE WAS BUILT IN THE PRIOR TO 1970 AND THE WIRING HASN’T BEEN TOUCHED. SHOULD I BE CONCERNED?

Houses that were built prior to 1970 may still have the older type wiring. Commonly, there were two types of cable that were installed. Vulcanised rubber (VIR) was used until the 1950’s and is outdated and should definitely be replaced. Tough rubber sheath (TRS) was used from the 1950’s-60’s but it can break down and deteriorate substantially. If you suspect that your home has older type wiring, call OneSafe today to organise an inspection.

 

HOW MUCH TO INSTALL A CEILING FAN, OR POWER POINT, OR LIGHT FITTING?

The short answer is, “It depends!”  We don’t have standard pricing because every house is different.   There are many factors that affect the time and materials required to install electrical fittings – where the fitting is to be located, whether there is ceiling space or it is a raked ceiling, if there is asbestos in the ceiling or walls, if there is a safety switch installed in the switchboard, where the house is located etc.  What might take 30 minutes in one house could quite easily take 2 hours in another house.